改进 工单系统

支持 工单投递给平台

app/Http/Controllers/Api/WorkOrderController.php

@@ -29,16 +29,6 @@ public function store(Request $request): JsonResponse
             'host_id' => 'nullable|sometimes|exists:hosts,id',
         ]);
 
-        // module_id 和 host_id 必须有个要填写
-        if ($request->input('module_id') === null && $request->input('host_id') === null) {
-            $message = 'module_id 和 host_id 必须有个要填写';
-
-            throw ValidationException::withMessages([
-                'module_id' => $message,
-                'host_id' => $message,
-            ]);
-        }
-
         $workOrder = (new WorkOrder)->create([
             'title' => $request->input('title'),
             'content' => $request->input('content'),
@@ -68,7 +58,7 @@ public function update(Request $request, WorkOrder $workOrder): JsonResponse
 
         // 访客不能关闭
         if ($request->input('status') === 'closed' && !auth('sanctum')->check()) {
-            return $this->error('访客不能修改工单状态。');
+            return $this->forbidden('访客不能修改工单状态。');
         }
 
         $workOrder->update($request->only('status'));

app/Jobs/WorkOrder/PushWorkOrderJob.php

@@ -10,8 +10,6 @@
 use Illuminate\Queue\SerializesModels;
 use Illuminate\Support\Facades\Log;
 
-// use Illuminate\Contracts\Queue\ShouldBeUnique;
-
 class PushWorkOrderJob implements ShouldQueue
 {
     use InteractsWithQueue, Queueable, SerializesModels;
@@ -33,9 +31,15 @@ public function __construct()
      */
     public function handle(): void
     {
-        //
         (new WorkOrder)->whereIn('status', ['pending'])->with(['module', 'user', 'host', 'replies'])->chunk(100, function ($workOrders) {
             foreach ($workOrders as $workOrder) {
+                if ($workOrder->isPlatform()) {
+                    if ($workOrder->status == 'pending') {
+                        $workOrder->update(['status' => 'open']);
+                    }
+
+                    continue;
+                }
 
                 if ($workOrder->host) {
                     if ($workOrder->host->status === 'pending') {
@@ -43,7 +47,6 @@ public function handle(): void
                     }
                 }
 
-
                 if ($workOrder->status === 'error') {
                     continue;
                 }

app/Jobs/WorkOrder/Reply.php

@@ -22,7 +22,7 @@ class Reply implements ShouldQueue
      */
     public function __construct(WorkOrderReply $reply, $type = 'post')
     {
-        $this->reply = $reply;
+        $this->reply = $reply->load(['workOrder', 'user']);
         $this->type = $type;
     }
 
@@ -33,7 +33,14 @@ public function __construct(WorkOrderReply $reply, $type = 'post')
      */
     public function handle(): void
     {
-        $this->reply->load(['workOrder', 'user']);
+        if ($this->reply->workOrder->isPlatform()) {
+            if ($this->reply->is_pending) {
+                $this->reply->update(['is_pending' => false]);
+            }
+
+            return;
+        }
+
         $this->reply->workOrder->load(['module']);
 
         $reply = $this->reply->toArray();
@@ -52,6 +59,16 @@ public function handle(): void
             }
 
         } else if ($this->type == 'patch') {
+
+            // 不更新 is_pending
+            if ($this->reply->workOrder->isPlatform()) {
+                $this->reply->update([
+                    'is_pending' => false
+                ]);
+
+                return;
+            }
+
             $this->reply->workOrder->module->http()->patch('work-orders/' . $this->reply->workOrder->id . '/replies/' . $this->reply->id, $reply);
         } else if ($this->type == 'delete') {
             $response = $this->reply->workOrder->module->http()->delete('work-orders/' . $this->reply->workOrder->id . '/replies/' . $this->reply->id);

app/Jobs/WorkOrder/WorkOrder.php

@@ -24,7 +24,7 @@ class WorkOrder implements ShouldQueue
      */
     public function __construct(WorkOrderModel $workOrder, $type = 'post')
     {
-        $this->workOrder = $workOrder;
+        $this->workOrder = $workOrder->load(['module']);
         $this->type = $type;
     }
 
@@ -35,7 +35,10 @@ public function __construct(WorkOrderModel $workOrder, $type = 'post')
      */
     public function handle(): void
     {
-        $this->workOrder->load(['module']);
+        if ($this->workOrder->isPlatform()) {
+            return;
+        }
+
 
         if ($this->type == 'post') {
             $response = $this->workOrder->module->http()->post('work-orders', $this->workOrder->toArray());

app/Models/WorkOrder/Reply.php

@@ -34,7 +34,7 @@ protected static function boot()
     {
         parent::boot();
         static::creating(function (self $model) {
-            $model->is_pending = 1;
+            $model->is_pending = false;
 
             // load work order
             $model->load(['workOrder']);
@@ -70,6 +70,10 @@ protected static function boot()
 
             $model->workOrder->save();
 
+            if ($model->workOrder->isPlatform()) {
+                $model->is_pending = false;
+            }
+
             $model->ip = request()->ip();
         });
 

app/Models/WorkOrder/WorkOrder.php

@@ -85,7 +85,7 @@ protected static function boot()
         static::updated(function (self $model) {
             dispatch(new WorkOrderJob($model, 'put'));
 
-            if ($model->notify) {
+            if ($model->notify && $model->isDirty('status')) {
                 $model->notify(new WorkOrderNotification($model));
             }
         });
@@ -136,6 +136,11 @@ public function isClosed(): bool
         return $this->status === 'closed';
     }
 
+    public function isPlatform(): bool
+    {
+        return $this->module_id === null && $this->host_id === null;
+    }
+
     /**
      * @throws CommonException
      */

app/Notifications/WorkOrder/WorkOrder.php

@@ -73,11 +73,7 @@ public function toArray(WorkOrderModel $workOrder): array
     {
         $array = $workOrder->toArray();
 
-        $array['event'] = 'WorkOrder.updated';
+        $array['event'] = 'work-order.' . $workOrder->status;
-
-        if ($workOrder->status === 'replied') {
-            $array['event'] = 'WorkOrder.replied';
-        }
 
         return $array;
     }
@@ -86,12 +82,16 @@ public function toWeCom(WorkOrderModel $workOrder): false|array
     {
         $workOrder->load(['module', 'user']);
 
-        $module = $workOrder->module;
+        $module = null;
+        if ($workOrder->module) {
+            $module = $workOrder->module;
 
-        // 取消隐藏字段
+            // 取消隐藏字段
-        $module->makeVisible(['wecom_key']);
+            $module->makeVisible(['wecom_key']);
 
-        if ($module->wecom_key == null) {
+        }
+
+        if ($module?->wecom_key == null) {
             $wecom_key = config('settings.wecom.robot_hook.default');
         } else {
             $wecom_key = $module->wecom_key;

database/migrations/2023_01_19_162625_set_module_id_nullable_to_work_orders_table.php

@@ -0,0 +1,32 @@
+<?php
+
+use Illuminate\Database\Migrations\Migration;
+use Illuminate\Database\Schema\Blueprint;
+use Illuminate\Support\Facades\Schema;
+
+return new class extends Migration
+{
+    /**
+     * Run the migrations.
+     *
+     * @return void
+     */
+    public function up(): void
+    {
+        Schema::table('work_orders', function (Blueprint $table) {
+            $table->string('module_id')->nullable()->change();
+        });
+    }
+
+    /**
+     * Reverse the migrations.
+     *
+     * @return void
+     */
+    public function down(): void
+    {
+        Schema::table('work_orders', function (Blueprint $table) {
+            $table->string('module_id')->nullable(false)->change();
+        });
+    }
+};

resources/views/admin/work-orders/index.blade.php

@@ -30,11 +30,15 @@
                         </a>
                     </td>
                     <td>
-                        <a
+                        @if ($workOrder->module_id)
-                            href="{{ route('admin.modules.show', $workOrder->module_id) }}"
+                            <a
-                            class="module_name"
+                                href="{{ route('admin.modules.show', $workOrder->module_id) }}"
-                            module="{{ $workOrder->module_id }}">{{ $workOrder->module_id }}
+                                class="module_name"
-                        </a>
+                                module="{{ $workOrder->module_id }}">{{ $workOrder->module_id }}
+                            </a>
+                        @else
+                            {{ config('app.display_name') }}
+                        @endif
                     </td>
                     <td>
                         @if ($workOrder->host_id)

resources/views/notifications/work_order.blade.php

@@ -4,63 +4,77 @@
 
 @switch ($data->status)
     @case('pending')
-    @php
+        @php
-        $title = '工单挂起';
+            $title = '工单挂起';
-    @endphp
+        @endphp
-    @break
+        @break
 
     @case('open')
-    @php
+        @php
-        $title = '工单投递成功，并且已开启';
+            $title = '工单投递成功，并且已开启';
-    @endphp
+        @endphp
-    @break
+        @break
 
     @case('user_replied')
-    @php
+        @php
-        $title = '用户已回复';
+            $title = '用户已回复';
-    @endphp
+        @endphp
-    @break
+        @break
 
     @case('closed')
-    @php
+        @php
-        $title = '已结单';
+            $title = '已结单';
-    @endphp
+        @endphp
-    @break
+        @break
 
     @case('replied')
-    @php
+        @php
-        $title = '工作人员已回复';
+            $title = '工作人员已回复';
-    @endphp
+        @endphp
-    @break
+        @break
 
     @case('on_hold')
-    @php
+        @php
-        $title = '挂起';
+            $title = '挂起';
-    @endphp
+        @endphp
-    @break
+        @break
 
     @case('in_progress')
-    @php
+        @php
-        $title = '正在处理中';
+            $title = '正在处理中';
-    @endphp
+        @endphp
-    @break
+        @break
 
     @case('error')
-    @php
+        @php
-        $title = '投递失败';
+            $title = '投递失败';
-    @endphp
+        @endphp
-    @break
+        @break
+
+    @case('read')
+        @php
+            $title = '工作人员已读';
+        @endphp
+        @break
+
+    @case('user_read')
+        @php
+            $title = '用户已读';
+        @endphp
+        @break
 
     @default
-    @php
+        @php
-        $title = '状态更新';
+            $title = '状态更新';
-    @endphp
+        @endphp
-    @break
+        @break
 @endswitch
 
 # 标题: {{ $title }}
 
-# 模块: {{ $data->module->name }}
+@if ($data->module)
+    # 模块: {{ $data->module->name }}
+@endif
 
 ## 客户 {{ $data->user->name }}
 ##### 邮箱 {{ $data->user->email }}